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About TradeUpCashOut

Why should I choose your company over others offering the same service?
Customer satisfaction! We offer some of the highest pay outs, several payment options (PayPal, Check, Pre-Paid Visa cards, money orders & Wal-Mart Gift Cards), fast turn around (24 hour Quick Pay) and of course a "Price Match Guarantee". We want our customers to keep coming back and the only way to ensure that happens is to make you a satisfied customer. No more wondering where your device is or when you'll be paid. Here at TradeUpCashOut (TUCO), we email our customers after every step, from shipping to payment (see our "How It Works" page) or check your online account for status updates. Simply put, we do what it takes to make you happy.

Last Updated: October 20th, 2013
Tags: why choose us, why tradeupcashout, trust, happy, safe
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Do I have to make a purchase in order to find out the value of my item on your website?
No, using TradeUpCashOut's Instant Offer Process is completely free of charge.

Tags: no purchase necessary, free to use, no purchase needed
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How does TradeUpCashOut work?
Details about our process can be found here.

Last Updated: August 16th, 2013
Tags: how it works, tradeupcashout process, tuco process, how does this work, how do i use your site, how do i use this website
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Is it safe to use your website?
We have implemented many security measures to ensure that both your information and our information are safe and secure. For more information, visit our privacy policy page.

Last Updated: August 12th, 2013
Tags: is our website safe, safe to use, security features
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What do you do with my old SIM card if I accidentally send it with my old phone?
We destroy old SIM cards and storage devices that may come with your phone to protect your privacy. Rest assured that your information is just as sacred to us as it is to you. We won't just throw it out with the trash but will ensure that it no longer has any data on it and is completely unusable before we dispose of it.

Last Updated: August 12th, 2013
Tags: sensitive data, sim cards, data wiping
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What charities benefit from the devices that do not qualify to be resold?
Devices we receive that do not qualify for resell are donated to one of the following charities: Cell Phones for Soldiers Verizon's Hopeline

Last Updated: August 12th, 2013
Tags: charities, charitable donations, devices that do not qualify
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What happens if I forgot to wipe out my personal data from my device?
TradeUpCashOut takes your privacy seriously. We take all appropriate measures to ensure that ALL of your personal data is cleared from the device(s) you send to us. We factory reset all devices we purchase from you to remove your personal data stored on the device itself. If we find that your device has a SIM card, we will format the SIM card and wipe out the data before destroying the card with an industrial shredder. These aren't just words, it is a guarantee. And it costs you nothing.

Last Updated: August 20th, 2013
Tags: data wipe, data wiping, remove personal data, remove sensitive information, device reset, factory reset
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How does the "Facebook Like Program" work?
The program is very simple, use the Facebook "like" tool shown below or go to our Facebook page and like us there and then come back to our site. Once you have liked us on Facebook, complete a transaction, send us your device(s) and, once we verify your liking us on Facebook, we will update your offer to include the Facebook Bonus Cash (up to $10 for a single transaction). The amount of bonus cash depends on the total amount of your transaction.



Last Updated: March 30th, 2014
Tags: facebook like program, cash for liking
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What are your hours of operation?
Monday thru Friday 9am - 6pm
Saturday 11am - 5pm (processing only)
Sunday Closed

Last Updated: March 30th, 2014
Tags: Hours, Operation, Phone, Contact, Call, time
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Account Questions

How do I remove my account?
Before requesting an account removal, let us know if we can help you in any way. If there is something we can fix or improve upon that would make your experience with our company better then you may not want to remove your account just yet. But if you are sure you want to remove your account, simply send us a message through our contact page requesting an account removal and it will be removed within two (2) business days from the date of your request.

Last Updated: March 19th, 2013
Tags: close my account, cancel account, remove account, account removal, remove account, close account
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How do I unsubscribe from TradeUpCashOut mailings (i.e. newsletters and promotions)?
To unsubscribe from all TradeUpCashOut emails (outside of transaction-related e-mails), log into your account and change your subscription setting to "No". It may take up to ten (10) days to remove your e-mail address from our distribution lists.

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I forgot my password. What should I do?
If you have forgotten your password, click here to request a password reset code. You will receive an e-mail with a custom link to a page on our site that will allow you to enter a new password for your account.

Last Updated: August 12th, 2013
Tags: reset password, forgot password, change account password
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Why do I have to verify my account?
Account verification is a process we implemented where we can verify who is real and who is spamming our system. We know it's slightly inconvenient but it helps to keep our server running smooth and secure.

Last Updated: August 12th, 2013
Tags: account verification, verify email
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How do I sign out from my account?
When you are ready to stop using our site we recommend you use the "Logout" button at the top right of your screen. We encourage you to sign out of your account after each session to protect the security of your personal information and data. The same also applies when you are logged into your account while using the Instant Offer Process for repeat transactions.

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How can I change the mailing address for my payment?
Up until payment is issued, you can change your mailing address by doing the following: Log into your TUCO account, visit the "Profile Manager" and from there you will be able to update your address. This change will be immediately reflected in our records and be applicable for any open or future transactions.

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Instant Offer Process

Can I sell more than one device at a time with the Instant Offer Process?
Yes! You can use the "Add To Cart" button once you have received an offer for a device to accumulate devices in your cart.

Tags: sell more than one device, sell devices, sell device, instant offer process limit
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How do I completely cancel my transaction?
To completely cancel your transaction when using the Instant Offer Process, simply remove all items from your cart. Or use the "Empty Cart" button from the cart display (top right) or from the cart page itself. Once your cart is empty, then the Instant Offer Process will start over from the beginning.

Last Updated: August 12th, 2013
Tags: cancel transaction, empty cart, remove cart items, remove cart offers
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I couldn't find my device when using the Instant Offer Process? Are you going to add more?
The devices that are currently available for search in our database are not finite. We are always willing to add more devices to our search listing if we feel that it is in our best interest to do so. If you feel that your device should be included in our device database, then please contact us with your device information and we will consider adding it to our database.

Last Updated: August 12th, 2013
Tags: missing device, device not shown, could not find device
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How do I remove an offer for a device from my cart?
To remove an offer from your cart, simply click on the "Remove" link below the device you wish to remove. You will be asked if you want to remove the device offer at which point you just click on "Ok" and the device offer will be removed.

Last Updated: August 12th, 2013
Tags: remove offer, manage cart offers
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Is there a limit on how many devices I can sell during one transaction?
As of right now we do not limit how many devices you can sell to us but keep in mind that when you go to ship your devices it will be more difficult. If you are interested in selling your items to us in bulk (i.e. more than 10 at a time) then check out our bulk seller account page to apply for a bulk seller account for yourself or your organization.

Last Updated: August 12th, 2013
Tags: sell in bulk, cart limit, offer limit
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Why did you adjust my offer?
When we receive your device(s) we do a thorough examination of everything you send to us. We compare what we actually receive to what you reported online and if it doesn't match up then we may adjust your offer (either up or down). For instance, if you send us an Apple iPhone 4 and it is actually an iPhone 4s, then you will get an offer increase. On the other hand, if you reported that your cell phone was free of water damage and we actually find water damage then your offer will be reduced accordingly.

Last Updated: March 20th, 2013
Tags: adjusted, reduced, increased, raise, raised, lower, lowered
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What can I do with the devices that don't qualify for an Instant Offer?
Items that don't qualify for an instant offer or ones that are too old to be added to our database can be donated to a charity or recycled. Below are the links to those charities or recycling centers nearest you.

Cell Phones for Soldiers
Hopeline-Phones for Domestic Abuse
Call 2 Recycle

Last Updated: August 12th, 2013
Tags: donate, zero offer, no offer, recycle, charity, charities
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Payments

When do I get paid?
Payment issuance all depends on the type of payment method you selected and if everything you provided matches the conditions you provided during your usage of the Instant Offer Process. If we find no discrepancies with what you reported versus what we see with your device(s) then payment will follow this schedule: PayPal - within 24 (business) hours of us receiving your devices. Any other method - payment will be mailed within 7 business days of receipt of your device(s). If we find any discrepancies and have to adjust your offer, then the payment schedule resets from the time you accept our adjusted offer. If you do not respond to our adjusted offer within 5 days, we will proceed with the process. If you decline the adjusted offer, we will send back your device(s).

Last Updated: August 23rd, 2013
Tags: payment, how long, when
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What type of payment methods do you offer?
At this time we offer payment via PayPal, check, money order, Wal-Mart gift cards and pre-paid Visa cards.

Last Updated: August 12th, 2013
Tags: payment methods, payment types
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What currencies do you pay out in?
At this time we only pay out disbursements in USD.

Last Updated: August 12th, 2013
Tags: payout currency, payment currency
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I changed my mind about my payment method. Can I change it?
Yes, you can change your payment method at any time before payment is issued. Simply contact us with your TRANSACTION ID from your packing slip and tell us what payment method you would prefer.

Last Updated: March 20th, 2013
Tags: change, payment, method, change payment method
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I need to change the PayPal e-mail address I used during the Instant Offer Process. How do I do that?
To change the PayPal email address we have on file for a specific transaction, please contact us and send us the TRANSACTION ID in question as well as the new PayPal e-mail address to where we will send the money. The e-mail address for your account must also match what we have on record for the transaction. If it does not match, we will not update it. Requests for a change of any payment method must be done BEFORE we issue your payment.

Last Updated: March 19th, 2013
Tags: change, paypal, email, address
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What is Price Match Guarantee and how does it work?
Our guarantee that if you find a better price we will match it or beat it!



Contact us with the competitors information, offer price and item information. Once verified we will adjust the offer on your transaction. Price Match Guarantee can be requested on any current transaction until payment is made.

Last Updated: September 6th, 2013
Tags: price match guarantee, offer
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How does the "Like Us on Facebook" bonus cash program work?
The program is very simple, use the Facebook "like" tool shown below or go to our Facebook page and like us there and then come back to our site. Once you have liked us on Facebook, complete a transaction, send us your device(s) and, once we verify your liking us on Facebook, we will update your offer to include the Facebook Bonus Cash (up to $10 for a single transaction). The amount of bonus cash depends on the total amount of your transaction.




Last Updated: September 10th, 2013
Tags: Facebook, bonus cash, like
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Why is my PayPal payment amount different?
PayPal charges the person receiving funds a percentage for using their service.

Last Updated: September 15th, 2014
Tags: Paypal, Payment
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Transactions

How do I reprint my shipping label or packing slip?
To reprint your shipping label or packing slip you will need to sign into your user account. After you have logged in, click on "My Transactions".

Select the "PENDING" transaction associated with the shipping label / packing slip you want to reprint by clicking on the "View Details" link.

Once the details have loaded you will see the links (near the top right) to reprint your shipping label / packing slip. The links will open in a new window and you can reprint directly from the browser.

Last Updated: August 23rd, 2013
Tags: shipping label, shipping cost, packing slip,
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How do I track my shipments?
To track your shipments, you must be logged into your user account. Once logged in, click on "Track Shipments". Your pending transactions will be shown on this page. Click on the "Track Shipment" link next to the transaction ID of the shipment you wish to track. You can also track you shipments by viewing your PENDING transactions through "My Transactions". Please note that it may take up to 48 hours before results will appear on either screen.

Last Updated: August 12th, 2013
Tags: track shipment, usps tracking
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When should I ship my device(s)?
You should ship your device(s) to us as soon as possible after you complete your instant offer process transaction. If we do not receive your transaction before thirty (30) days from the day you completed your instant offer process, your offer will expire and your transaction will be automatically archived. If we receive your device(s) after the 30 day period we will contact you to inform you that a new offer will be generated.

Last Updated: June 12th, 2014
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What do you do with my device after you receive it?
Every device/accessory received goes through an inspection process. First, the make/model are verified and all accessories shipped with the device are inventoried. Then, after we confirm the device, we check the operation and the operation of all shipped accessories. All personal data is erased, even if you have already done so, we wipe all personal data found (if any) from the device and reset to original factory specifications. Finally, after your payment is processed we find your device(s) a new home.

Last Updated: August 12th, 2013
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I didn't get an e-mail about my transaction after I finished the Instant Offer Process.
If you did not receive the confirmation email after finishing the Instant Offer Process, it may have been blocked by a spam filter and was delivered to your "Spam" or "Junk" folder. If, when you check your e-mail account again, you find that our e-mails are being delivered to those folders, be sure to add donotreply@tradeupcashout.com to your safe recipients or contact list.

Last Updated: March 20th, 2013
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Can I get my device(s) back after I ship them to you?
You can cancel your transaction at anytime before payment is issued. To get your device(s) back, simply contact us before the payment is issued for your transaction. However, once payment is issued, your device becomes our property in-accordance-with our general selling agreement and the custom bill of sales you agreed to on the final step of our Instant Offer Process.

Last Updated: March 20th, 2013
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The USPS tracking tool shows that my package was delivered but I have not received an email confirmation from you yet. Why the delay?
USPS will show a status of delivered when a package has been delivered to the main sorting facility in our location. From there, the package is delivered to a secondary post office where we make our collections. We normally receive shipments sent to us the following business day barring any unforeseen delays by USPS, holidays, etc.

Last Updated: September 6th, 2013
Tags: delivered, shipping, tracking
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How does the "Facebook Like Program" work?
The program is very simple, use the Facebook "like" tool shown below or go to our Facebook page and like us there and then come back to our site. Once you have liked us on Facebook, complete a transaction, send us your device(s) and, once we verify your liking us on Facebook, we will update your offer to include the Facebook Bonus Cash (up to $10 for a single transaction). The amount of bonus cash depends on the total amount of your transaction.

Last Updated: September 10th, 2013
Tags: facebook like program, cash for liking, like us on facebook for more cash
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